Terms of Service

Burmese.ae (“we”, “us”, “our”) is an online platform serving the Myanmar community in the United Arab Emirates. By browsing the site, creating an account, or making a purchase or booking, you agree to these terms. If you do not agree with them, please do not use the platform.

If you use the site on behalf of a business (for example, to request a directory listing), you confirm that you have the authority to accept these terms for that business.

Burmese.ae currently offers the following services:

• Event tickets — tickets for community events, concerts, and tours, including tours operated by third-party partners.
• Merchandise shop — physical products delivered within the UAE.
• Pre-wedding photography bookings — booking requests for photography packages.
• Business directory — listings of Myanmar-owned and community-relevant businesses in the UAE.
• Blog — articles and community content.

We may add, change, or withdraw features at any time. All prices on the platform are shown in UAE Dirhams (AED), and payments are processed securely by Stripe.

You can create an account with an email address and password, or by signing in with Google, Facebook, or Apple. When you use the platform you agree to:

• provide accurate, current information (including the contact details used for orders and bookings);
• keep your password confidential and not share your account with others;
• tell us promptly if you believe someone else has accessed your account.

You are responsible for activity that happens under your account. If you check out as a guest, we create an account record linked to your email address so we can manage your orders and tickets — you can claim this account later or ask us to remove it by contacting support.

We may suspend or close accounts that break these terms, are used fraudulently, or abuse the platform.

Pricing and payment

Ticket prices are shown in AED and include any fees we charge, unless clearly stated otherwise at checkout. Your purchase is complete only when payment has been successfully processed.

Ticket delivery

Tickets are issued as PDF documents with QR codes. They are available to view and download from your account after purchase (if you check out as a guest, an account record is created from your email so your tickets stay retrievable). Your QR code is scanned at the venue for entry — each ticket admits one person once, so keep your QR code private. Anyone presenting a copied or shared QR code may be refused entry.

Event changes and cancellations

Events are organised by us or by third-party organizers. The organizer may reschedule an event, change the venue or line-up, or cancel it. If an event you have tickets for is significantly changed or cancelled, we will let you know using the contact details on your order and explain your options.

Refunds

Refunds are handled manually by our support team — there is no automated or self-serve refund process. If an event is cancelled, or you believe you are entitled to a refund for another reason, contact us (see Contact Us) with your order details. Approved refunds are returned to the original payment method; processing times depend on your bank. Except where an event is cancelled or the law requires otherwise, tickets are generally non-refundable, and a change of mind or inability to attend does not automatically qualify for a refund.

Some experiences on Burmese.ae — such as tours and excursions — are fulfilled by third-party tour operators through our travel partners. For these bookings:

• the tour itself is provided by the operator, not by Burmese.ae — we act as a booking platform;
• the operator’s own terms and cancellation policy apply in addition to these terms, and are shown or referenced on the tour’s page where available;
• your ticket, voucher, or invoice may be issued by the operator or our travel partner rather than by us;
• we pass the booking details you provide (such as name, phone, email, and travel date) to the operator so they can deliver the tour;
• cancellation or date-change requests must respect the operator’s policy, and charges set by the operator may apply.

If something goes wrong with a partner-operated tour, contact our support team and we will work with the operator on your behalf.

Products in our shop are priced in AED. Delivery is available within the UAE; any shipping fee (or free-shipping threshold) is shown at checkout before you pay. Coupon codes, where offered, apply as described at the time of the promotion and cannot be exchanged for cash.

Please make sure your shipping address and phone number are correct — we may not be able to recover or redeliver parcels sent to an address you entered incorrectly.

If an item arrives damaged, defective, or different from what you ordered, contact our support team and we will arrange a replacement or refund. Returns and refunds for merchandise are handled through support rather than an automated process, and items should be unused and in their original condition unless they arrived faulty.

Pre-wedding photography works on an enquiry basis. Submitting a booking request is not a confirmed booking and does not require payment at the time of the request:

• you send us your preferred dates, location, package, and any special requests through the booking form;
• our team reviews availability and contacts you to confirm the date, package, and price;
• payment arrangements — including any deposit — are agreed with you directly once your booking is confirmed.

A booking is only confirmed once we have told you so and any agreed deposit or payment terms are in place. If you need to change or cancel a confirmed booking, contact us as early as possible; terms for date changes and cancellations will be explained when your booking is confirmed.

When using Burmese.ae, you must not:

• buy tickets for the purpose of reselling them at a markup (scalping), or use bots or automated tools to buy tickets or hold inventory;
• use stolen payment details, dispute legitimate charges in bad faith, or otherwise commit fraud;
• copy, forge, or share QR ticket codes, or attempt to enter an event with a ticket that has already been used;
• scrape, harvest, or bulk-download content or data from the site, or probe or interfere with its security or infrastructure;
• impersonate another person or business, or submit false information in orders, bookings, reviews, or listings;
• upload or submit anything unlawful, defamatory, hateful, or infringing someone else’s rights.

We may cancel orders, void tickets, remove content, and suspend accounts involved in any of the above, and we may report unlawful activity to the relevant authorities.

You can submit content to Burmese.ae, such as reviews of events, products, or businesses. When you do:

• you keep ownership of your content, but you give us a worldwide, royalty-free licence to display, reproduce, and share it on the platform and in connection with our services;
• you confirm the content is your own honest opinion or work and does not infringe anyone else’s rights;
• reviews are moderated — they are held for approval before publication, and your submitted name is shown publicly with your approved review;
• we may edit for formatting, decline to publish, or remove any content at our discretion.

To request removal of a review or other content you submitted, contact our support team.

Our business directory exists to help the community discover Myanmar-owned and community-relevant businesses in the UAE. Listings are provided for information only:

• a listing is not an endorsement, recommendation, or guarantee of any business, its products, or its services;
• listing details are provided by the businesses themselves and may become outdated — verify important details (prices, hours, licensing) directly with the business;
• any dealings you have with a listed business are between you and that business;
• listings are reviewed before publication, and we may decline or remove a listing at our discretion.

We work hard to keep Burmese.ae accurate, secure, and available, but the platform is provided “as is” and we cannot promise it will always be uninterrupted or error-free. To the fullest extent permitted by law:

• we are not liable for the acts or omissions of third parties, including event organizers, tour operators, and listed businesses;
• we are not liable for indirect or consequential losses, such as lost profits, lost opportunities, or costs you incur in connection with attending an event (travel, accommodation, and similar);
• our total liability to you in connection with any order or booking is limited to the amount you paid us for that order or booking.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud.

These terms, and any dispute arising from your use of Burmese.ae, are governed by the laws of the United Arab Emirates. The courts of the UAE have jurisdiction over any dispute, although we would always prefer you contact us first — most issues can be resolved quickly through our support team.

We may update these terms from time to time — for example, when we launch new features or when the law changes. The “Last updated” date at the top shows when the current version took effect. For significant changes we will take reasonable steps to let you know, such as a notice on the site. Continuing to use the platform after a change means you accept the updated terms.

Questions about these terms, refunds, bookings, or anything else? We are happy to help:

• Email: contact@burmese.ae
• Phone / WhatsApp: +971 54 507 7861
• Or use our contact form.